Terms of Service

"FamilySentry", "we", "us", "our" refers to the FamilySentry service and its operator.

"Service" means the FamilySentry call screening, AI analysis, and family alert platform, including the website, mobile application, and associated services.

"Subscriber" or "you" means the person or entity who registers for and uses the Service.

"Protected Person" means the individual whose phone calls are routed through the Service (typically an elderly family member).

"Family Member" means any person designated by the Subscriber to receive alerts via the Service.

To use the Service, you must:

• Be at least 18 years of age
• Be located in Australia or be subscribing on behalf of an Australian resident
• Have the legal authority to agree to these Terms on behalf of yourself or the organisation you represent
• Provide accurate and complete information when registering

By using the Service, you represent and warrant that you meet all of the above requirements.

FamilySentry provides a telecommunications-integrated service that:

• Routes incoming calls to a monitored number via call forwarding
• Analyses call audio in real time using artificial intelligence to identify potential scam patterns
• Sends alerts to designated family members when a potential scam is detected
• Maintains a known contacts list to allow trusted callers to connect directly without screening
• Provides a dashboard for reviewing call history and managing account settings

By using the Service, you acknowledge and agree that:

• You are responsible for ensuring the Protected Person is aware that their incoming calls will be routed through and monitored by the Service
• Callers will be notified via a recorded announcement before being connected that the call may be monitored or recorded
• You have obtained any necessary consent from the Protected Person to operate the Service on their behalf
• You will use the Service only in compliance with the Telecommunications (Interception and Access) Act 1979 (Cth), the Surveillance Devices Act 2016 (SA), and all other applicable Australian laws

You must not use the Service to intercept, record, or monitor communications in any manner that is unlawful under Australian law.

You agree to:

• Provide accurate, current, and complete information when creating your account
• Maintain the security and confidentiality of your login credentials
• Notify us immediately at admin@familysentry.com.au if you suspect any unauthorised access to your account
• Not share your account with any other person

You are responsible for all activity that occurs under your account.

Access to the Service requires a paid subscription. Pricing is displayed on our Pricing page and is subject to change with reasonable notice (existing subscribers will be notified by email at least 30 days in advance of any price increase).

Pricing and currency

• All prices are quoted in Australian dollars (AUD) and are GST inclusive — the price you see on the Pricing page is the price you pay.
• Founding members (the first 100 sign-ups) receive 3 months of service at no charge and a 20% discount on their chosen plan thereafter for the lifetime of the subscription.

Billing cycle

• Monthly plans are billed monthly in advance. The billing date is the date your subscription begins; subsequent charges occur on the same day each month (or the last day of the month for shorter months).
• Annual plans are billed once per year in advance, on the anniversary of your subscription start date. Annual plans are priced at approximately ten times the monthly rate, providing roughly two months of free service.
• Payment is processed by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring basis until cancelled.

Cancellation

• Monthly plans can be cancelled at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you will retain access until then and will not be charged again.
• Annual plans can also be cancelled at any time. The subscription remains active for the rest of the paid year; you will not be charged at the next renewal.
• There is no minimum term and no exit fee.

Refunds

• Monthly plans: no pro-rata refund is provided for partial months, except as required by the Australian Consumer Law (see Section 10).
• Annual plans: a full refund is available within 30 days of the initial annual charge. After 30 days, no pro-rata refund is provided for unused months, except as required by the Australian Consumer Law.
• If we are unable to deliver the Service through our fault (for example, an extended outage of the AI screening pipeline), we will offer either a service credit or a refund proportional to the affected period.

Nothing in this section limits or excludes any consumer guarantee or right that cannot be excluded under the Australian Consumer Law.

We reserve the right to suspend or terminate access to the Service if payment is not received after reasonable attempts to contact you.

You must not use the Service to:

• Use the Service to monitor any person without their knowledge or consent, or in a manner that constitutes covert surveillance under applicable Australian law
• Intercept, record, or monitor communications without lawful authority or consent
• Harass, intimidate, or harm any person
• Violate any applicable law or regulation
• Attempt to reverse-engineer, copy, or reproduce any part of the Service
• Introduce malicious code, conduct denial-of-service attacks, or otherwise interfere with the Service or its infrastructure
• Misrepresent your identity or impersonate any person or entity

We reserve the right to suspend or terminate accounts that breach these requirements without notice or refund.

All intellectual property rights in the Service, including but not limited to software, design, trademarks, and content, belong to FamilySentry or its licensors. Nothing in these Terms grants you any rights in that intellectual property.

You retain ownership of any personal data you provide to us. By providing data, you grant us a limited licence to use it for the purposes set out in our Privacy Policy.

To the maximum extent permitted by Australian law, FamilySentry and its operators, employees, and agents are not liable for:

• Any failure to detect a scam call or prevent financial loss
• Any incorrect, missed, or delayed alert
• Any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Service
• Loss of data, revenue, goodwill, or opportunity

Our total liability to you for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us in the 3 months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law, including liability for death or personal injury caused by our negligence, or for fraudulent conduct.

Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Service repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

For transparency: your personal information is stored on Supabase infrastructure in Sydney, Australia (AWS ap-southeast-2). The application servers (Railway) that process the Service in real time run in Singapore; personal information passes through them in transit but is not permanently stored there. Full details of subprocessors, encryption, and cross-border disclosures are set out in the Privacy Policy.

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms, engage in fraudulent or unlawful conduct, or if we are required to do so by law.

On termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy.

We may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes by email to your registered address. Your continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.

In the event of a dispute, please contact us first at admin@familysentry.com.au so we can attempt to resolve it informally.

If we are unable to resolve the dispute informally within 30 days, either party may escalate to mediation. If mediation is unsuccessful, disputes will be resolved through the courts of South Australia.

These Terms are governed by and construed in accordance with the laws of the State of South Australia and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of South Australia.

For any questions about these Terms, please contact:

FamilySentry
ABN 38 485 223 654
Adelaide, South Australia
Email: admin@familysentry.com.au