Terms of Service

"FamilySentry", "we", "us", "our" refers to the FamilySentry service and its operator.

"Service" means the FamilySentry call screening, AI analysis, and family alert platform, including the website, mobile application, and associated services.

"Subscriber" or "you" means the person or entity who registers for and uses the Service.

"Protected Person" means the individual whose phone calls are routed through the Service (typically an elderly family member).

"Owner" means the natural person who registers a FamilySentry account, holds billing responsibility for the subscription, and has authority over plan changes, cancellation, and the addition or removal of an Owner. The Owner may but need not be the Protected Person.

"Family Member" means any person designated by the Subscriber to receive alerts via the Service.

"Monitor" means a Family Member who has accepted a nomination to receive scam alerts in respect of a Protected Person's calls. A Monitor's access is limited to receiving alerts and does not extend to settings, call history, transcripts, or account management.

To use the Service, you must:

• Be at least 18 years of age
• Be located in Australia or be subscribing on behalf of an Australian resident
• Have the legal authority to agree to these Terms on behalf of yourself or the organisation you represent
• Provide accurate and complete information when registering

By using the Service, you represent and warrant that you meet all of the above requirements.

FamilySentry provides a telecommunications-integrated service that:

• Routes incoming calls to a monitored number via call forwarding
• Analyses call audio during the call using artificial intelligence to identify potential scam patterns
• Sends alerts to designated family members when a potential scam is detected
• Maintains a known contacts list to allow trusted callers to connect directly without screening
• Provides a dashboard for reviewing call history and managing account settings

Alert timing

Our pipeline analyses call audio while the call is in progress, and alerts are typically delivered within approximately 15 seconds of detection — the time required to transcribe the conversation and run the AI classification. Alerts are raised during the call rather than instantaneously: there is unavoidable processing latency between speech occurring on the call and an alert being raised, and brief gaps in network connectivity, telecommunications routing, or third-party AI services may extend that delay further.

Platform support

The FamilySentry mobile app — used by the Protected Person to receive screened calls and by Family Members to view alert detail — is currently available on Android only. iOS support is on our roadmap but is not yet available. If the Protected Person's primary phone is an iPhone, the Service will not function as described and you should not subscribe at this time. Family Members using an iPhone will still receive scam alerts by email and by SMS (every plan includes SMS alerts up to the per-plan monthly cap) but will not have access to the in-app alert experience until iOS support is released.

By using the Service, you acknowledge and agree that:

• You are responsible for ensuring the Protected Person is aware that their incoming calls will be routed through and monitored by the Service
• Callers will be notified via a recorded announcement before being connected that the call may be monitored or recorded
• Where you (the Owner) are not also the Protected Person, the Protected Person has personally given consent to call screening by enabling call forwarding on their own handset. The Owner's attestation of authority does not substitute for that consent, and FamilySentry will not bridge calls until call forwarding is confirmed active from the Protected Person's device.
• You will use the Service only in compliance with the Telecommunications (Interception and Access) Act 1979 (Cth), the Surveillance Devices Act 2016 (SA), and all other applicable Australian laws

You must not use the Service to intercept, record, or monitor communications in any manner that is unlawful under Australian law.

You agree to:

• Provide accurate, current, and complete information when creating your account
• Maintain the security and confidentiality of your login credentials
• Notify us immediately at admin@familysentry.com.au if you suspect any unauthorised access to your account
• Not share your account with any other person

You are responsible for all activity that occurs under your account.

Every FamilySentry account has the role structure described in our Privacy Policy under "Who can see and do what on your account". You agree to the following allocation of authority across those roles:

(a) Protected Person authority

The Protected Person holds exclusive authority to: change call-handling settings, including the ring timeout, the business whitelist, and any opt-in safety automations; pause the Service; nominate a person as a Monitor; and revoke a Monitor's access. The Protected Person can exercise each of these rights at any time, without notice to the Owner, and without giving a reason. Owner consent is not required.

(b) Owner authority

The Owner holds authority over billing and the subscription lifecycle, including the choice of plan, payment method, and cancellation of the account. Where the Owner is not also the Protected Person, the Owner does not have authority to change call-handling settings, view the Protected Person's call history or transcripts, nominate or remove Monitors, or pause the Service. Paying for the Service does not confer access to the Protected Person's communications data, and Owner authority over the account is not a substitute for the Protected Person's consent to call screening, which is given separately by the Protected Person personally enabling call forwarding on their own handset (see Section 4).

(c) Monitor authority

A Monitor receives scam alerts that contain only the fact of a suspected scam call, the date and time, and a brief risk classification. A Monitor does not have access to call transcripts, call content, caller identification beyond what the Protected Person already knows, the Protected Person's call history, or the Protected Person's account settings.

(d) Acceptance of these roles

By creating an account on behalf of a Protected Person other than yourself, you accept that you are entering the account as the Owner and that the authorities and limitations described in paragraph (b) apply to you. You acknowledge that you have read and understood the access rules in our Privacy Policy and that you do not have, and will not represent that you have, any access to the Protected Person's call data through this Service.

(e) Capacity

The Service is not designed for use by a Protected Person who lacks the capacity to give informed consent to call screening. You must not register an account on behalf of a person who lacks that capacity. The Service does not assess capacity, and an Owner's representation that they hold a power of attorney, guardianship order, or similar authority is recorded as supporting context but does not by itself authorise FamilySentry to act on the Protected Person's behalf or to disclose the Protected Person's data to the Owner.

(f) Monitor identity verification

Before a nominated Monitor can begin receiving alerts, they must complete a one-time identity check via our verification provider, Stripe Identity. The check compares the legal name supplied when the Monitor was nominated with the legal name on a government-issued ID document, together with an automated selfie-to-ID match. Until the check is passed, no alerts will be sent to the prospective Monitor. By nominating a person as a Monitor, the Protected Person consents to FamilySentry sharing the legal name supplied at nomination with Stripe for the purpose of this check.

The identity check is a one-time verification that the person accepting the invitation is the person the Protected Person nominated. It is not a guarantee against future misuse. A Monitor whose phone, email, or device is later compromised, or who later behaves in a way the Protected Person does not consent to, will continue to receive alerts until the Protected Person revokes them under paragraph (a). The Protected Person remains responsible for choosing who to nominate and for revoking any Monitor who is no longer trusted.

Access to the Service requires a paid subscription. Pricing is displayed on our Pricing page and is subject to change with reasonable notice (existing subscribers will be notified by email at least 30 days in advance of any price increase).

Pricing and currency

• All prices are quoted in Australian dollars (AUD) and are GST inclusive — the price you see on the Pricing page is the price you pay.
• Founding members (the first 100 pre-launch waitlist sign-ups) receive 3 months of free service followed by a 20% discount on their chosen plan — see "Founding-member status" below for the precise eligibility and conditions that apply. The founding-member offer is a closed pre-launch offer and is not available to anyone who signs up at or after public launch.

Founding-member status

• Eligibility is limited to the first 100 people to register on the FamilySentry pre-launch waitlist, in registration order as recorded by FamilySentry, who subsequently activate a paid subscription. This is a closed, pre-launch offer: founding-member places are capped at 100 and are not available to anyone who registers or subscribes at or after public launch.
• The free-trial period and 20% discount apply only while your subscription remains continuously active on a paid plan with FamilySentry.
• If you cancel and re-subscribe within 30 days of your cancellation taking effect, your founding-member status is preserved and your discount continues from the date you re-subscribe.
• If more than 30 days pass between cancellation and re-subscription, founding-member status ends permanently and cannot be reinstated. This is partly because account data may be deleted under our Privacy Policy and data-retention practices, and we may be unable to verify your prior status.
• Founding-member status is tied to the original subscriber account and cannot be transferred to another person, account, or email address.
• The 20% discount applies to the then-current price of your chosen plan; it does not protect against general price changes (see below). This founding-member entitlement survives changes to our pricing and subscription plans: if your chosen plan is discontinued or the subscription tiers are restructured, the discount carries across to the plan we designate as the nearest equivalent, and these conditions continue to apply to that plan.

Billing cycle

• Monthly plans are billed monthly in advance. The billing date is the date your subscription begins; subsequent charges occur on the same day each month (or the last day of the month for shorter months).
• Annual plans are billed once per year in advance, on the anniversary of your subscription start date. Annual plans are priced at approximately ten to eleven times the monthly rate, providing approximately one to two months of free service depending on the plan. The exact annual price for each plan is shown on the Pricing page.
• Payment is processed by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring basis until cancelled.

Cancellation

• Monthly plans can be cancelled at any time from your account dashboard. Cancellation takes effect at the end of the current billing period — you will retain access until then and will not be charged again.
• Annual plans can also be cancelled at any time. The subscription remains active for the rest of the paid year; you will not be charged at the next renewal.
• There is no minimum term and no exit fee.

Refunds

• Monthly plans: no pro-rata refund is provided for partial months, except as required by the Australian Consumer Law (see Section 11).
• Annual plans: a full refund is available within 30 days of the initial annual charge. After 30 days, no pro-rata refund is provided for unused months, except as required by the Australian Consumer Law.
• If we are unable to deliver the Service through our fault (for example, an extended outage of the AI screening pipeline), we will offer either a service credit or a refund proportional to the affected period.

Nothing in this section limits or excludes any consumer guarantee or right that cannot be excluded under the Australian Consumer Law.

We reserve the right to suspend or terminate access to the Service if payment is not received after reasonable attempts to contact you.

You must not use the Service to:

• Use the Service to monitor any person without their knowledge or consent, or in a manner that constitutes covert surveillance under applicable Australian law
• Intercept, record, or monitor communications without lawful authority or consent
• Harass, intimidate, or harm any person
• Violate any applicable law or regulation
• Attempt to reverse-engineer, copy, or reproduce any part of the Service
• Introduce malicious code, conduct denial-of-service attacks, or otherwise interfere with the Service or its infrastructure
• Misrepresent your identity or impersonate any person or entity

We reserve the right to suspend or terminate accounts that breach these requirements without notice or refund.

All intellectual property rights in the Service, including but not limited to software, design, trademarks, and content, belong to FamilySentry or its licensors. Nothing in these Terms grants you any rights in that intellectual property.

You retain ownership of any personal data you provide to us. By providing data, you grant us a limited licence to use it for the purposes set out in our Privacy Policy.

To the maximum extent permitted by Australian law, FamilySentry and its operators, employees, and agents are not liable for:

• Any failure to detect a scam call or prevent financial loss
• Any incorrect, missed, or delayed alert
• Any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the Service
• Loss of data, revenue, goodwill, or opportunity

Our total liability to you for any claim arising out of or related to these Terms or the Service is limited to the amount you paid us in the 3 months preceding the claim.

Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law, including liability for death or personal injury caused by our negligence, or for fraudulent conduct.

Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Service repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

For transparency: your personal information is stored on Supabase infrastructure in Sydney, Australia (AWS ap-southeast-2). The application servers (Railway) that process the Service run in Singapore; personal information passes through them in transit but is not permanently stored there. Full details of subprocessors, encryption, and cross-border disclosures are set out in the Privacy Policy.

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access to the Service immediately and without notice if you breach these Terms, engage in fraudulent or unlawful conduct, or if we are required to do so by law.

On termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy.

We may update these Terms of Service from time to time. We will provide at least 30 days' notice of material changes by email to your registered address. Your continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you may cancel your subscription before the changes take effect.

In the event of a dispute, please contact us first at admin@familysentry.com.au so we can attempt to resolve it informally.

If we are unable to resolve the dispute informally within 30 days, either party may escalate to mediation. If mediation is unsuccessful, disputes will be resolved through the courts of South Australia.

These Terms are governed by and construed in accordance with the laws of the State of South Australia and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of South Australia.

For any questions about these Terms, please contact:

FamilySentry Pty Ltd
ACN 698 176 037
ABN 77 698 176 037
Adelaide, South Australia
Email: admin@familysentry.com.au