Name: FamilySentry
Brand: FamilySentry

Question 1

Can I change plans anytime?

Accepted Answer

Yes — you can change plans at any time from the Billing page. Upgrades take effect straight away and you are charged the prorated difference for the rest of your billing period. Downgrades take effect at the end of your current billing period, so you keep the plan you have already paid for until then.

Question 2

What is a protected minute?

Accepted Answer

A protected minute is any minute where an unknown caller is actively being screened by FamilySentry's AI. Calls from people already saved in your phone's contacts, like family, friends and doctors, ring straight through and don't use your protected minutes.

Question 3

How fast are scam alerts?

Accepted Answer

Our pipeline analyses call audio while the call is in progress, and alerts are typically delivered within about 15 seconds of detection — the time needed to transcribe the conversation and run the AI analysis. It is not instantaneous, and brief gaps in network connectivity, telecommunications routing, or third-party AI services may extend that delay further. Full detail is in our Terms of Service at https://familysentry.com.au/terms.

Question 4

Is there a contract or lock-in period?

Accepted Answer

No minimum term and no exit fee — cancel anytime from your dashboard. Every plan, monthly or annual, also comes with a 30-day money-back guarantee on your first payment, no questions asked.

Question 5

How does the free trial work?

Accepted Answer

The Lite plan comes with a 14-day free trial on monthly billing. You add a card when you sign up, but nothing is charged until the trial ends — then Lite continues at $14.99/month. The trial includes Lite's 30 protected minutes. We email you 3 days before the trial ends with the date and amount, and you can cancel anytime from the Billing page in your dashboard before then and pay nothing. If you upgrade to a bigger plan during the trial, the trial ends and the new plan starts straight away. One free trial per account and mobile number.

Question 6

What countries does FamilySentry work in?

Accepted Answer

FamilySentry is currently available in Australia only. It is specifically built for Australian phone networks, scam patterns and privacy laws.

Question 7

Does FamilySentry work on iPhone?

Accepted Answer

The mobile app is currently Android only. iOS support is on our roadmap but is not yet available. If your protected person uses an iPhone, the service will not function as described and we recommend waiting for iOS support before subscribing. Alert recipients on iPhone will still receive scam alerts by email and by SMS (every plan includes SMS alerts, up to the per-plan monthly cap) but will not have access to the in-app alert experience until iOS support ships. Full detail is in our Terms of Service at https://familysentry.com.au/terms.

Question 8

Can I add more than one elder?

Accepted Answer

Yes — the Household plan covers up to 2 elders and the Family plan covers up to 4 elders, both from a single subscription with a shared minutes pool. The Lite and Single plans each cover one elder.

Question 9

What happens if I run out of minutes?

Accepted Answer

Your calls never get cut off. Alert recipients get an email at 80%, 90% and 100% of your plan's monthly minutes. Once the minutes are used up, calls from unknown numbers still ring through to the phone as normal, but they are not screened for scams until your minutes refresh on your next billing date. To keep screening running, you can buy a one-time top-up pack from the Billing page in your dashboard (60 minutes for $7.99 or 180 minutes for $19.99). Top-up minutes are used after your plan minutes and carry over from month to month until they are used. Calls from your saved phone contacts are never affected.

Question 10

Is there a cap on how many SMS alerts I receive?

Accepted Answer

Yes — SMS alerts are capped per plan to keep telephony costs predictable: 10 SMS/month on Lite, 25 on Single, 40 on Household, and 75 on Family. The cap is a cost guard, not a hard cut-off — once the SMS cap is reached, scam alerts continue to arrive via push notification and email at no extra cost. The SMS allowance resets on your billing date each month.

Question 11

What happens to my data if I cancel?

Accepted Answer

When you cancel, your subscription stays active until the end of your paid period. After that, your account is closed and your call records and transcripts are deleted within 30 days. Alert recipient records are deleted immediately on cancellation. You can also request immediate deletion at any time by emailing admin@familysentry.com.au — see our Privacy Policy for full detail.

Question 12

Does FamilySentry record my calls?

Accepted Answer

No. FamilySentry does not store audio recordings of any call. Audio is transcribed in real time for the AI scam analysis and the audio stream is then discarded. Transcripts of low- and medium-risk calls are not stored at all — only metadata (timestamp, duration, caller number, risk level, scam category) is kept. Transcripts of high- and critical-risk calls are stored in redacted form, encrypted at rest, and are accessible only to the protected person and to FamilySentry support staff (never to alert recipients). All transcripts pass through an automated redaction layer before storage that strips sensitive information such as TFN, Medicare and other identifiers, financial details, dates of birth, and disclosed health, religion, ethnic-origin and similar sensitive details.

Question 13

How long is my call data kept?

Accepted Answer

Call records (metadata, and where applicable the redacted/encrypted transcript) are auto-deleted once they pass your plan's call-history window: Lite — 7 days, Single — 14 days, Household and Family — 30 days. You can delete individual records from your dashboard at any time. Audio recordings are never stored regardless of plan.

Question 14

What do my alert recipients see in their app?

Accepted Answer

Alert recipients see only high- and critical-risk calls, and only the risk level, timestamp, and a generic scam-category one-liner (for example "This appears to be a typical government impersonation scam."). They do not see the caller's phone number, the call transcript, or any specifics of the conversation. This is intentional — it prevents anyone you add as an alert recipient from building a profile of the protected person's incoming-call patterns.

Question 15

Is FamilySentry compliant with Australian privacy law?

Accepted Answer

Yes. FamilySentry is operated by an Australian business (ACN 698 176 037, ABN 77 698 176 037) and is built to comply with the Australian Privacy Principles under the Privacy Act 1988, the Telecommunications (Interception and Access) Act 1979, and the SA Surveillance Devices Act 2016. Every screened call begins with a recorded consent message; no audio is recorded; transcripts pass through an automated redaction layer that strips sensitive information before they are stored or sent for analysis. Full detail is on our Privacy Policy page.

Feature	Lite $14.99 / mo AUD	Single $24.99 / mo AUD	Best value Household $44.99 / mo AUD	Family $74.99 / mo AUD
Protection
In-call AI call screening	✓	✓	✓	✓
Phone contacts ring through	✓	✓	✓	✓
Verified business override	✓	✓	✓	✓
Pre-call scam screening	✓	✓	✓	✓
Privacy mode	✓	✓	✓	✓
False positive reporting	✓	✓	✓	✓
Minutes & coverage
Protected minutes / month	30 mins	100 mins	180 mins shared	300 mins shared
Elders covered	1	1	Up to 2	Up to 4
Top-up packs available	✓	✓	✓	✓
Alerts
Email alerts during call	✓	✓	✓	✓
Push notifications	✓	✓	✓	✓
SMS alerts	✓	✓	✓	✓
SMS cap / month	10	25	40	75
Alert recipients	Up to 2	Up to 2	Up to 4	Unlimited
Quota alerts (80 / 90 / 100%)	✓	✓	✓	✓
Privacy & retention
Call history retention	7 days	14 days	30 days	30 days
In-call audio recording	Never stored	Never stored	Never stored	Never stored
Sensitive-info redaction	✓	✓	✓	✓
Settings & control
Ring timeout control	✓	✓	✓	✓
Reports
Monthly usage summary email	—	—	✓	✓
Support
Standard support	✓	✓	—	—
Priority support	—	—	✓	✓

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