Delete your account
You can delete your FamilySentry account and its data at any time. Choose the option below that matches your account. If you are not sure, or you can no longer sign in, use the email request option — it works for everyone.
If you subscribe or are the protected person
This is anyone who signed up and pays for the service, or whose phone is protected.
- Sign in at familysentry.com.au/login.
- Open Settings, then scroll to the Delete account section at the bottom of the page.
- Type DELETE to confirm. Your account and data are removed immediately (see what we keep, below).
In the mobile app, open Settings → Account & security → Delete my account, which opens the same page in your browser.
If you are a family member who receives alerts
This is anyone invited to monitor a protected person and receive scam alerts.
- Sign in at familysentry.com.au/login.
- Go to Settings and use the Delete account option.
- Confirm with your password. Your login, monitoring links, and personal data are removed.
In the mobile app, this is under Settings → Account & security → Delete my account.
By email — if you can't sign in, or you're not sure
Email admin@familysentry.com.au with the subject line “Data deletion request” and the email address associated with your account.
We confirm receipt within 5 business days and complete deletion within 30 days.
What is deleted, and what we keep
Deleted: your profile, call history and call metadata, any stored (encrypted) call transcripts and AI analyses, family-member links, notification tokens, and settings. On full account closure this data is removed within 30 days. We never store call recordings — call audio is transcribed in real time and discarded.
Retained: subscription, invoice, and tax records are kept for 7 years as required by Australian tax and financial record-keeping law. These contain billing details only, not call content.
For the full detail see our Privacy Policy (Section 9, “Your rights”).